Wayfair Reviews
Wayfair has an overall rating of 4.9 based on 31 reviews. Customer feedback on Wayfair is mixed: Wayfair reviewers highlight positive aspects like wide selection of products, competitive pricing, easy-to-navigate website and user-friendly shopping experience, which strongly appeal to homeowners, renters, and interior design enthusiasts. However, Wayfair is often criticized for its variable product quality, long shipping times, customer service issues and difficulty with returns.
31 reviews
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How would you rate Wayfair?
All Wayfair Reviews (31)
lori1987
May 25, 2026
"Canceling my order was actually super easy"
I had to cancel an order pretty much right after I placed it, and I was ready for it to be a whole thing. But nope, it was really simple to do on the site, and the confirmation came through quickly. No annoying back-and-forth, no weird extra steps. Just handled, which I really appreciated.
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francisodonnell8792
May 21, 2026
"Pretty quick help with my order"
I had a little issue with my order, so I messaged support and, i wasn’t expecting it to be that easy. They got back to me fast and didn’t make me explain the same thing over and over, which I really appreciated. It was just... simple. They fixed it, I moved on, and yeah, I’m happy with how it went
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LillianStanley
May 13, 2026
"Assembly took a bit more patience…"
Assembly took a bit more patience than I expected, and I was careful not to force anything because I didn’t want to risk damaging the parts. Once I slowed down and double-checked the steps, it came together fine. Overall, not too bad if you take your time.
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AnnWojciak_69
May 02, 2026
"Good Deal and Nice Look"
I checked a few different sites before buying, and Wayfair kept coming up with the better price, which was kind of the pattern I noticed while comparing. The table looks really nice for what I paid, and overall I’m happy with it
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CallieChung_02
April 27, 2026
"The payment plan made the couch purchase easier"
We used Wayfair financing to get a new couch, it made the whole purchase feel a lot more manageable. The monthly payments were shown clearly before we checked out, so we knew exactly what we were signing up for. No surprise fees or confusing details afterward, which I really appreciated. It helped us get the couch we needed without having to pay everything all at once.
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annawright2845
April 07, 2026
"Backorder went smoother than I thought"
I had a chair on backorder and I was kinda expecting it to just sit there forever with no real updates, so I was a little nervous about it.
But they actually emailed me when the date changed, and the new ship date ended up being right. It showed up packed well and only a few days later than they first said, so overall I’m happy with how they handled it
But they actually emailed me when the date changed, and the new ship date ended up being right. It showed up packed well and only a few days later than they first said, so overall I’m happy with how they handled it
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Ashley_locke05
March 27, 2026
"Great selection, and I don’t feel like I’m missing out"
I’ve ordered from Wayfair a few times now, and what I like most is how many options there are in one place. I can start out looking for one simple chair and suddenly have tons of styles that actually match what I had in mind. The prices are all over the place too, which helps because I don’t want to overpay or miss a better deal somewhere else. It just makes shopping for home stuff a lot easier and less stressful.
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JustinaGarza_11
March 13, 2026
"Looks just like the photos"
The description was accurate and what showed up looked just like the pictures. No surprises, which is always nice—any confusion here would’ve been totally avoidable since the listing was spot on.
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William_hardcastle04
March 11, 2026
"The stuff I wanted was actually in stock"
I’ve had good luck with Wayfair lately. Most of the things I clicked on were actually available, which sounds like a small thing, but it really isn’t always that way on other sites.
I was looking for a small cabinet and a rug, and both of them had a few colors and sizes still in stock. Not just one random option left, but actual choices, which was nice. Checkout was easy too, simple and quick.
It was just nice not having to keep checking back, checking back, or settling for something I didn’t really want. I got what I was looking for, and I’m really happy with it.
I was looking for a small cabinet and a rug, and both of them had a few colors and sizes still in stock. Not just one random option left, but actual choices, which was nice. Checkout was easy too, simple and quick.
It was just nice not having to keep checking back, checking back, or settling for something I didn’t really want. I got what I was looking for, and I’m really happy with it.
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leonard2005
March 09, 2026
"Color was spot on"
The finish looked just like it did in the photos, which was a relief. It matched perfectly and there weren’t any surprises when it arrived, so.....
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Marilyn_neumann00
February 21, 2026
"Really Solid Overall"
Bottom line: I’d definitely recommend it. I wasn’t expecting anything too fancy, but it ended up being really solid and did exactly what I needed. No complaints from me.
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julius1982
February 18, 2026
"Showed up so much faster than I expected"
I ordered a small table thinking I’d be waiting at least a week, so I was genuinely surprised when it arrived in about 2 days. I still remember coming home and seeing the box by the door way sooner than I’d planned for—it actually made my day a little. The tracking was easy enough to follow, and the box showed up in good shape. Overall, really happy with how smooth and quick it was. I’d definitely order again.
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gordonbrown6245
February 15, 2026
"Easy to find what I need"
I’ve ordered from Wayfair a few times now, the site is easy to use. The filters are actually useful, which I appreciate because I’m usually trying to narrow things down by size or color before I get distracted by 40 other things I suddenly think my house needs. Checkout was quick too, and the photos and reviews are right there where you’d expect them. I didn’t have to dig around or click through a bunch of weird pages, which is great because I have zero patience for that. Overall, it’s been a smooth experience.
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hello_corey253
February 01, 2026
"Fit Exactly Like I Hoped"
I ordered a cabinet from Wayfair and the measurements were spot on, which was such a relief. It fit perfectly in my hallway and there were no weird surprises when it showed up. Happy with how it turned out.
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jane2002
January 23, 2026
"Really nice styles that fit my home"
I’ve ordered from wayfair a few times now, what I like most is all the different style options. Like, I can usually find something that feels a little unique but still actually works with the rest of my home. The photos are super helpful too, especially when I’m trying to picture it in my space.
My new coffee table looks way more expensive than it was, and it fits in with my living room perfectly. I’m really happy with it, so yeah, 5 stars from me.
My new coffee table looks way more expensive than it was, and it fits in with my living room perfectly. I’m really happy with it, so yeah, 5 stars from me.
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Billy-layne
January 23, 2026
"Billing was simple and matched checkout"
I ordered a small table from Wayfair, and the billing part was uneventful, which is what I wanted. The price, tax, and delivery fee all matched what I saw at checkout. I remember checking twice because I’ve had random charges pop up before, but nothing weird happened here.
I used a promo code too, and it showed up on the invoice right away. The table itself is another thing, but billing-wise it was easy to follow. Oh, and I checked my card afterward just to be sure, and the amount was exactly the same, so no complaints from me.
I used a promo code too, and it showed up on the invoice right away. The table itself is another thing, but billing-wise it was easy to follow. Oh, and I checked my card afterward just to be sure, and the amount was exactly the same, so no complaints from me.
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BuffyPerkins_45
January 09, 2026
"Everything came as expected"
I got exactly what I ordered, like, no mix-ups or missing parts or anything. The color and size matched the listing too, so that was a relief. I was kind of worried something might be off, but yeah, it all came correct and I’m happy with it.
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Marie-vidales
December 29, 2025
"Great warranty, fashionably late"
The protection plan did what it was supposed to do, so that was a win. The claim just took a little longer than I expected, because apparently even peace of mind needs a processing period.
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MicheleDouglas
December 25, 2025
"My order showed up with one of the..."
My order showed up with one of the table legs damaged, which was annoying at first. I reached out to Wayfair and they was actually really helpful about it, no hassle or long back-and-forth. They sent a replacement part out right away, and it came in about three days. Not ideal to deal with at the start, but they handled it good, so I’d still give 5 stars.
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AnnieAdams_90
December 12, 2025
"Showed up on time"
Ordered a coffee table. It came the exact day they said. Tracking was easy. Driver left it by the door. No issues at all.
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Wayfair Q&A
Wayfair CALL CUSTOMER SERVICE (805) -221 8775 PHONE NUMBER (805) -221 8775 ? Wayfair CALL CUSTOMER SERVICE (805) -221 8775 PHONE NUMBER (805) -221 8775 ? Wayfair CALL CUSTOMER SERVICE (805) -221 8775 PHONE NUMBER (805) -221 8775 ? Wayfair CALL CUSTOMER SERVICE (805) -221 8775 PHONE NUMBER (805) -221 8775 ?
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Do i have to be home to receive the package? i did not pay to have someone put it together
MyrtleRay
January 15, 2020
“NO. It will be left outside though, so be sure that the weather (and your neighbor) is not terrible.”
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How do i exchange an item?
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We are building a new home. when should i order furniture so that it arrives soon after we move in? in other words, how long does it take to ship large pieces of furniture?
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I am ordering a sofa. does someone need to be home to receive the delivery? if so, can i select when it will delivered?
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